Corporate Social Responsibility & Sustainability

At Barnard & Westwood we recognise the importance of corporate social responsibility and sustainability and acknowledge that we must integrate our business values and operations to meet the expectations of our stakeholders. They include customers, employees, investors, the community, suppliers and the environment.

  • We recognise that our social, economic and environmental responsibilities to these stakeholders are integral to our business. We aim to demonstrate these responsibilities through our actions and within our corporate policies
  • We take seriously all feedback that we receive from our stakeholders and, where possible, maintain open dialogue to ensure that we fulfil the requirements outlined within this policy
  • We shall be open and honest in communicating our strategies, targets, performance and governance to our stakeholders in our continual commitment to sustainable development
  • Our Director & Grantee, Alasdair Abrines is responsible for the implementation of this policy and will make the necessary resources available to realise our corporate, social and sustainability responsibilities


Barnard and Westwood celebrates 100 years in business this year and has a long legacy as a responsible and high-quality company. Our unrivalled levels of repeat business and customer retention testify to the strong relationships formed with customers.

  • We will continue to be responsive and proactive towards our customers’ needs and align with their business aspirations and objectives
  • We will register and resolve any customer complaints in accordance with our high standards of service


Working in manufacturing, our craftsmen and women are such a vital part of our organisation and produce the beautiful work we deliver to our customers. As a business we are committed to continuing to provide a healthy, safe, inclusive and creative working environment that respects equality and diversity and that supports people in reaching their ambitions and goals.

  • Continuing Professional Development:
    All staff in the company have access to funding to attend external courses.  This has included courses ranging from Japanese bookbinding, improved spoken and written English lessons and Business Management certifications amongst others.
  • Health & Safety during the Pandemic:
    Throughout the pandemic Barnard & Westwood has been committed to supporting staff and keeping them safe. The business has ensured:

    • Covid test kits have been made available to all staff
    • Masks and hand sanitiser have been provided in the office and workshop and also distributed to all staff for travel to and from work
    • The workplace has been cleaned regularly throughout the pandemic to keep work stations clean and safe
    • Social distancing measures and one-way systems are in place at the workshop
    • Staff have been kept on furlough to reduce numbers in the workshop and keep staff safe
    • Wherever possible, staff have been encouraged to work from home
    • During the pandemic, members of staff have also been encouraged to use the company’s 100% electric van in order to minimise their exposure to other people on crowded trains without contributing to emissions
  • Apprentice training:
    Over the past 5 years we have recruited and trained up 6 different apprentices across a multitude of skills. On the back of the pandemic our intention is to continue to grow our apprenticeship scheme to train up further bookbinders and printers.


We understand that our business doesn’t stop at the front door; it extends into our neighbouring communities, through our supply chain and leaves a legacy in the tangible and natural environment. We have consciously sought to blur the distinction between business and society because we understand that the way in which we operate and the resources that we use can have a much wider benefit.

This is derived through greater appreciation of our customer needs, reduction in operating costs associated with lower environmental impacts, lending support to the charities we have an affinity with and volunteering our time with local people and organisations.

  • Student tours and competitions to create links with local educational establishments:
    Over the past few years Barnard & Westwood has held regular factory tours with students of the arts at Central Saint Martins to experience how work is produced within a commercial printer and bookbinder with an overview of the different processes from start to finish.
  • Support for NFP/Charity organisations:
    Members of the company are active with schools/other community schemes (school governors, scouts etc.) – Staff are also permitted time from the working day to support a wide spectrum of charities and causes local to the employee’s homes.

When we are approached by NFP organisations and charities we try to support them through whatever means possible. Normally by providing printing services free of charge or heavily discounted or by offering up our time.

Some of the causes we have supported recently include:


Given the high standards we hold ourselves to, it is imperative our suppliers are also held to the same level to ensure transparency and inclusiveness.

  • We will ensure we have an inclusive procurement process that is open and ethical and recognises a diverse base of suppliers in the marketplace.
  • We shall ensure a high level of business performance while minimising and effectively managing risk ensuring that we uphold the values of honesty, partnership and fairness in our relationships with all our stakeholders.
  • We shall encourage suppliers and contractors to adopt responsible business policies and practices.
  • Help to raise standards and benchmarks in the industry by promoting CSR activities and partnerships and communicating our CSR values to our staff.


As a business, we will continue to work towards minimising waste and the environmental impacts of our activities and ensure continuous improvement in our environmental performance.

  • Public Transport:
    All staff are encouraged to travel by public transport where possible for all or part of their journeys. The result is now that 100% of the company commute where necessary via public transport
  • Working from home:
    Several members of staff regularly work from home and only travel for work related journeys when necessary. This initiative reduces the impact commuting has on the environment and boosts the individuals’ work life balance though smarter working
  • Local Deliveries:
    Our local deliveries are made via our zero-emission fully electric delivery vehicle. We look to renew our delivery vehicle every 3 years in order to take advantage of the latest technology and reduce our impact on the environment. Our latest model has a range of over 200 miles allowing us to fulfil a greater number of deliveries through a zero-emission option
  • Recycling:
    Both the factory and office are fitted with separated recycling bins and all waste is recycled or reused wherever possible.
  • FSC:
    Barnard & Westwood is Forest Stewardship Council® (FSC®) certified (FSC-C144591)
  • Regular Reviews:
    We perform a regular review of the plant list, software and machinery across the business in order to uncover inefficiencies and areas for improvement. This is an ongoing process
  • Paperless processes:
    Although printing is a fundamental part of our company, we as a business are committed to reducing our impact on the environment through printing wherever possible. As a result, 95% of the sales invoicing and remittance processes are now paperless with all purchase invoices being stored electronically thus reducing space and resource
  • Sustainability Conferences:
    In order to stay up to date with the latest developments and ideas surrounding best practice and sustainability we regularly attend environmental conferences and seminars.
  • ‘Zero Foil To Landfill’:
    As part of our commitment to reducing our environmental impact across our entire business we recently partnered with FoilCo and joined their ‘Zero Foil To Landfill’ initiative –
  • Lighting:
    Despite already using low energy CFL lighting across the business, we have replaced 80% of the lighting to LED. This drastically reduces our energy consumption across the building. This is an ongoing project as we aim to have 100% of the lighting switched over in the next 12 months.