Corporate Social Responsibility




At Barnard & Westwood we recognise the importance of corporate social responsibility and acknowledge that we must integrate our business values and operations to meet the expectations of our stakeholders. They include customers, employees (partners), investors, suppliers, the community and the environment.

  • We recognise that our social, economic and environmental responsibilities to these stakeholders are integral to our business. We aim to demonstrate these responsibilities through our actions and within our corporate policies.
  • We take seriously all feedback that we receive from our stakeholders and, where possible, maintain open dialogue to ensure that we fulfil the requirements outlined within this policy.
  • We shall be open and honest in communicating our strategies, targets, performance and governance to our stakeholders in our continual commitment to sustainable development.
  • The Managing Director is responsible for the implementation of this policy and will make the necessary resources available to realise our corporate responsibilities. However, due to the way the business is structured as a 100 % employee owned company,the responsibility for our performance on this policy rests with all employees throughout the company who are partners in the business.

Barnard and Westwood has a long legacy as a responsible business. Our unrivalled levels of repeat business and high staff retention testify to the strong relationships and emphasis on employee well-being.

Community Dimension

We understand that our business doesn’t stop at the front door; it extends into our neighbouring communities, through our supply chain and leaves a legacy in the tangible and natural environment. We have consciously sought to blur the distinction between business and society because we understand that the way in which we operate and the resources that we use can have a much wider benefit satisfying our economic success.

This is derived through greater appreciation of our customer needs, reduction in operating costs associated with lower environmental impacts, lending support to the charities we have an affinity with and volunteering our time with local people and organisations.

Key CSR Objectives

CSR is a corner stone and strategic issue, our CSR policy aligns with a range of other policies that are implemented across Barnard and Westwood. These include our Equalities & Diversity, Health & Safety and Environmental policies.

Our CSR Policy is based upon the key areas on which our business has an impact, i.e., Customers, People, Community, Suppliers and Environment. Our main objectives are delivering a positive CSR impact on these areas.

  • Customers – We will continue to be responsive and proactive towards our customers’ needs and align with their business aspirations and objectives.
  • We will register and resolve customer complaints in accordance with our high standards of service.
  • People – We will provide a healthy, safe, inclusive and creative working environment that respects equality and diversity and that supports people in reaching their ambitions and goals.
  • Community – We will support the communities and neighbourhoods in which we work and deliver projects by identifying opportunities to deliver benefits, participate in local initiatives and contribute to local regeneration.
  • Environment – We will minimise the environmental impacts of our activities and ensure continuous improvement in our environmental performance.
  • Suppliers – We will ensure we have an inclusive procurement process that is open and ethical and recognises a diverse base of suppliers in the marketplace.
  • We shall ensure a high level of business performance while minimising and effectively managing risk ensuring that we uphold the values of honesty, partnership and fairness in our relationships with all our stakeholders.
  • We shall encourage suppliers and contractors to adopt responsible business policies and practices.
  • Help to raise standards and benchmarks in the industry by promoting CSR activities and partnerships and communicating our CSR values to our partners.

Successful Initiatives so far:

  • Business Ownership – this year (2015) Barnard and Westwood has successfully transferred from a privately family owned company into an Employee Ownership Trust. All members of staff have become Partners in the business.
  • Apprentice training – we currently have two post graduate trainees and one full time apprentice out of a total staff role of 19, all of whom are partners. All partners in the company have access to funding to attend external courses. This has included courses ranging from Japanese bookbinding to improved spoken and written English to Business Management amongst others.
  • Student tours and competitions to create links with local educational establishments – At B&W we regularly hold factory tours where students of arts and design courses from local universities and colleges are invited to experience how work is produced with an overview of the different processes from start to finish.
  • Members of the company are active with schools/other community schemes (schools governors, scouts etc.) – Staff are permitted time from the working day to support a wide spectrum of charities and causes local to the employee’s homes.

Support for other NFP organisations:

  • Movember event- once per year charity night to raise money and awareness for the Movember charity.
  • Breast Cancer Event – charity night to raise money and awareness for Breast Cancer Campaign.
  • Providing material/printed work to charities that individual partners feel should be supported to a maximum value of £300 per annum per partner. This has benefitted events to raise money for Air Ambulance, a Church restoration fund and a Young Famers’ club in Warwickshire amongst others.
  • Fundraising events – Members of the team have organised several charity fundraising events. A recent event in December 2015 helped raise over £900 for Crohn’s & Colitis UK
  • Several Partners work from home and only travel for work related journeys when necessary, this initiative reduces the impact commuting has on the environment and boosts the individuals’ work life balance though smarter working.
  • All Partners are encouraged to travel by public transport where possible for all or part of their journeys. The result is now that 90% of the company commute where necessary via public transport.
  • Our local deliveries are made via our zero emission fully electric delivery vehicle which replaced the LPG one we had previously, all other vehicles Barnard and Westwood control are either fully electric or plug-in Hybrid.
  • A review of the plant list was performed and any pieces of equipment that were not necessary was combined with other plant and recycled for example the fax machine is now combined with other MFD s in the company. At the same time 80% of the sales invoicing and remittances has moved to a paperless process with all purchase invoices stored electronically reducing space and resource required. This continues to be an on going process.